Self-care is more than a band aid. At MindTales, we want you to invest in your emotional health for the long-run. It’s our goal to make quality mental health care accessible, convenient and inclusive.

Our two-pronged wellness model takes you on a journey to boost your emotional health. With our support, you will acquire essential coping skills and grasp crucial insights to strengthen your well-being.

To bring you high-quality, research-based wellness support, we partnered with certified psychiatrists and scientists. We want to empower you to be your best self!

MindTales offers a range of features, including guided meditations, breathing exercises, digital wellness programs, coaching and support, progress tracking, and more. It can help you reduce stress, improve focus and productivity, increase positivity and resilience, and promote overall mental health and wellbeing.

Your personal data, conversations with MindTales specialists and information from our wellness courses are encrypted and fully confidential. Data security and privacy are our utmost priority. We always want you to feel safe and comfortable using our services. Your information will never be shared without your consent. All data is protected as per the Federal Data Laws and Governing Regulations and Health Codes of the United Arab Emirates and other applicable laws. You can find out more about these guidelines here.

The mental health corporate wellness application is designed to be accessible to individuals of all experience levels. Guided meditations and breathing exercises are available for beginners, and more advanced practices are available for those with more experience.

Yes, MindTales offer a progress-tracking feature that allows you to track your usage, set goals, and monitor your progress.

If you need assistance with any concerns or questions, our Customer Care team will be more than happy to help. You can reach out to our Customer Care WhatsApp at +9718581442 or send an email to social@mindtales.me.

Cognitive behavioral therapy (CBT) is a type of psychotherapy that counsellors and wellness specialists use for treatment. Put simply, CBT focuses on the interaction between your thoughts, behaviors, and feelings. This awareness enables you to spot unhelpful thinking patterns and unhealthy behaviors.

CBT has one of the highest efficacy rates for those struggling with depression and anxiety. This is because the goal is to equip you with a strong emotional toolkit that you can use to respond to life’s ongoing challenges in healthy ways.

Our network includes a wide variety of mental health professionals to accompany you on your mental health journey. These are psychotherapists (Ph.D/MA/Psy.D), counsellors, nutritionists, clinical social workers (LSW), licensed marriage and family counselors (MFT), life coaches, high performance coaches and other wellness specialists. Once you share your preferences and objectives, we’ll match you with a suitable mental health professional.

Feeling as though your specialist is not a good fit for you? Don’t fret – figuring out your preferred wellness support style is an essential part of your journey. Reach out to our team and we’ll work with you to transition to another MindTales specialist.

Absolutely! All of our affiliated professionals have the needed qualifications and licensing to provide counselling and wellness support. You can rest assured that our network of professionals is well-positioned to boost your emotional health.

We offer you convenient access to online mental health support, anytime and anywhere. You can talk to your specialist through an audio, video call or chat!

Many of our users benefit from and prefer online to in-person counselling. But this is a personal decision for you to make. We empower all community members to choose the route that’s best for them. If you begin your wellness journey with us and decide that online counselling is not for you, that’s okay – we’ll work with you to find the next best step forward. See our cancellation policies below. 

If you’d like to see the same specialist, you’ll certainly have the option to schedule your appointments together ahead of time. This is completely up to you.

Our wellness specialists and coaches determine the costs of their sessions. As a client, you can opt to pay upfront for your sessions or to have your insurance plan cover these costs.

If you’d like to check whether your insurance plan will cover the costs of these sessions, here are some helpful questions:

• Does my insurance plan cover online therapy?
• What is my monthly deductible? Does this amount cover my preferred amount of sessions?
• Do I need approval from a physician before I can insure my sessions?

Every live coaching session takes place via audio, video call or chat. These sessions last for 45 minutes. Your coach will start the call or initiate the chat function at the start of your appointment.

There are many large-scale, peer-reviewed studies that have explored the benefits of online counselling. Research shows that digital tools are transformational and important within mental health interventions. In fact, virtual counselling is often as effective as in-person counselling. What matters is the personal preferences of the person seeking help.

You can find out more from these studies below. If you have any further questions, please don’t hesitate to contact us for a conversation.

Online counselling versus in-person counselling

The validity of internet-based counselling

Online CBT for depression

You can cancel your appointments and receive a refund up to 24 hours before your scheduled time. Please note that we are unable to provide refunds for no-shows or cancellations that are made less than 24 hours before. 

Our specialists are eager to support all MindTales community members. This 24-hour period will allow them to fill the cancelled session with another appointment.

If you notice the wrong session format (chat/video) was booked 24 hours before the session time, you can cancel your booked video or chat session at no cost to you and then re-book the same time-slot with the correct session format. If the error in session format was detected at short notice (i.e within less than 24 hours to the session time), please contact our customer support at social@mindtales.me or via WhatsApp: +971508581442. Our customer support team will assist you promptly.

Yes, MindTales users who are eligible to share their app experience with us can get a free session after every monthly feedback session. Please reach out to us at social@mindtales.me to find out if you’re eligible for a discount or free sessions.

Our wellness experts are located in different time zones and so the earliest you can book a session for is the next 24 hours.

You can verify your email address by checking your email inbox of the email associated with your MindTales account  for a verification email from us. If this doesn’t work, please contact us at assistance@mindtales.me so that our team can look into it for you at the soonest.

To delete your MindTales account, follow these steps:

1. Open the MindTales app.
2. Open the You section at the bottom menu.
3. Tap the Cognition wheel in the top right corner
4. At the bottom, click Delete account.
5. You will see more information displayed about the deletion. Read to make sure this is what you want to do and confirm.

Please note:

Deleting your account is permanent. Once you delete your account, there’s no way for us to retrieve your data if you change your mind.
The data deletion is not reversible. It does not initiate a refund. Please get in touch with our customer support before taking the data deletion steps listed above if you would like to request a refund.